SAP CRM Functional Online Training

SAP CRM Functional Online Training

SAP CRM Functional Online Training
SAP CRM Functional Online Training

SAP CRM Functional Online Training Course Content:

SAP CRM Functional

  • CRM 7.0 Overview
  • SAP CRM – The complete solution
  • CRM architecture & Component integration
  • Careers @ SAP CRM 7.0
  • SAP SD and CRM Integration

Master Data

  • Organizational Management in SAP CRM
  • Territory Management
  • Business Partners
  • Products
  • Product Catalogs
  • Installed Base Management
  • Warranty Management
  • Solution Database

Basic Functions

  • Transactions
  • Date Management
  • Text Management
  • Pricing
  • Billing
  • Free Goods
  • Product Configuration
  • Output configuration
  • actions
  • Business workflow
  • UI framework and Configuration
  • Credit Management
  • Multi Level Categorization
  • Funds Management
  • Claims Management
  • CRM Marketing
  • Solution Overview of Marketing
  • Campaign Management
  • Key figure planning
  • Lead Management
  • Marketing Calendar
  • Personalized Mail
  • Segmentation
  • List Management
  • Bounce Management

CRM Sales(Sales Force Automation… SFA)

  • Account Planning
  • Activity management
  • Opportunity Management
  • Pipeline Performance Management
  • Quotation and order Management
  • Outline agreements in CRM Sales
  • Availability Check
  • Taxes
  • Rebate Processing

CRM Service

  • Solution Overview of Service
  • Service Contract Management
  • Warranty Management
  • Product Service Letters
  • Service Orders and Quotation
  • Web Requests
  • Complaints and Returns
  • In House repair orders
  • Service resource Planning
  • Case Management
  • Service Confirmations

CRM Interaction Center

  • IC in Marketing
  • IC in Sales
  • IC in Service

CRM Field(Mobile)

CRM Web channel

  • CRM Web channel B2B
  • CRM Webchannel B2C
  • Internet customer Self Service(ICSS)

Scenarios in CRM

Marketing Scenarios

  • Campaign Management
  • Segmentation
  • Sales Scenarios
  • Lead to Cash

Service Scenarios

  • Service Order Management

CRM General

  • ACE
  • Email
  • Work List
  • Template Designer
  • Survey Tool

CRM Technical Topics

  • Software Agent Framework
  • Easy Enhancement Workbench
  • Rule Builder, Rule Modeler

CRM Project management

  • Solution Manager
  • Project Management In CRM
  • Resume Guidance
  • FAQs
  • Mock Interviews

Drop your query

What my Client's Say?


  • Prabhu is an excellent instructor, very patient and thorough. I have tried another training class and EXPLORE IT far exceeds other trainers and their methods ~ Hassan Malik

  • An extremely helpful and informative course. Training materials were well organized and provided good case studies. Instructor was extremely professional and pleasant to learn from.~ Bhavani Sudarshnam

  • The training was clear and detailed. I like Parker's style of teaching as the recurrent training is a thorough review of the HR. Every opportunity for the student to ask questions was provided. ~ Yiting Chen

  • Jane Anderson conducted the class in a very professional manner. Examples were very relevant and I feel that I gained a lot from the updated materials this year.~ Somesh Taneja

  • Prem was a great instructor. Thanks Prem for making the training easy to understand. A lot of information was covered. He made the approach easy to follow.~ Komali Sambakula

  • She wants to make sure that her students walk away from her course with a good working knowledge. She is an excellent trainer and cares that all of her students learn the material.~ Kiran Jain

  • Krishna is very thorough and professional. He made the code very understandable. I was very impressed with his teaching methods and presentation of the regulations. EXPLORE IT is the best! ~ Rajesh Isukapalli

  • Mr. Chris Brown was very affirmative with the course, on time and fluent. This is my second recourse with him. I hope to take his course as long as I am shipping at my current job. ~ Awais Rahim